The Cabinet acknowledged the action of complaints and received comments from the public for the first quarter of the fiscal year 2023. Noise problems, power outages and expensive lottery tickets were found.
Ms. Trisulee Traisoranakul, Deputy Spokesperson for the Prime Minister’s Office, said that the Cabinet meeting (Cabinet) acknowledged the results of complaints and comments from the public in the first quarter of the fiscal year 2023 according to the Office of the Permanent Secretary. The Prime Minister’s Office (TCEB) proposed that TCEB coordinated relevant government agencies to seek cooperation in enhancing the efficiency of public services and handling complaints.
However, in the first quarter of the fiscal year 2023 (October 1-December 31, 2022), people filed 1111 complaints through the complaint channel, a total of 14,439 cases, 12,133 cases were able to reach a resolution, representing 84.03 percent and waiting. 2,306 related agencies’ considerations or 15.97 percent compared to the same period of the previous fiscal year. It was found that complaints decreased by 1,039 cases.
Ms. Traisulee said that the top 5 grievances and comments were received by the unit for government agencies, namely the Royal Thai Police, 1,430, the Ministry of Transport, 383, the Ministry of Finance, 302, the Ministry of Public Health, 285, and the Ministry. Interior 279 issues
State enterprises include the Government Lottery Office 615 issues, the Provincial Electricity Authority 127 issues, the Bangkok Mass Transit Authority 124 issues, the Metropolitan Electricity Authority 109 issues, and the Provincial Waterworks Authority 70 issues. Bangkok 767 stories, Nonthaburi 237 stories, Samut Prakan 212 stories, Pathum Thani 203 stories and Chonburi 177 stories, respectively.
Ms. Traisulee said that when splitting up according to the topics that people filed the most, the top 10 were:
1) Noise/vibration, such as playing loud music Play live music of restaurants, entertainment venues, group gatherings. Noise from motorcycle racing, a total of 1,576 cases, 1,487 cases were resolved, representing 94.35%.
2) Electricity, such as solving power outages Electric lighting, etc. Total of 696 cases, 595 cases were settled, representing 85.49%.
3) The Government Lottery Office, for example, requesting to consider the quota allocation Report clues about selling overpriced Asked to check private lottery purchases, owners of online lottery distribution platforms, a total of 644 cases, 623 settlements were reached, representing 96.74%.
4) Disaster relief, for example asking for assistance in the event of sudden flooding. Discharge of water from floods, money for compensation, etc., a total of 556 cases, proceeding until 512 cases were settled, or 93.71%.
5) Telephone, for example, providing services through government agencies’ telephones, such as long waiting times, full lines, a total of 543 cases, and 474 cases were resolved, representing 87.29%.
6) Narcotics, such as 490 cases of clues about the distribution, 452 cases were resolved, representing 92.24%.
7) Politics, such as expressing opinions on issues in social trends, a total of 487 issues, with 479 issues being resolved, or 98.36 percent Websites and applications were examined, a total of 473 cases, and 314 cases were resolved, representing 66.38%.
9) Roads, for example asking for potholes to be repaired from various causes, totaling 473 cases, 319 cases being resolved, or 82.66% A total of 320 cases were assaulted, 281 cases were resolved, representing 87.81%.
has compiled problems and obstacles in the handling of complaints and found that people have expectations for quick resolution of the problem; Therefore, cooperation from all agencies is requested to focus on determining the timeframe for solving the problem as well as responding to the complainant’s progress. At the same time, most complaints are repetitive, such as noise. motorcycle racing loud restaurant But the agency still has no countermeasures. no contingency plan Or, but can not proceed as follows, has asked the agency to focus on proactive work. Analyze situation data Watch out for the suffering of the people that were the problems that occurred during the previous period. guidelines Measures and contingency plans to support systematic problem solving As well as further database integration and close collaboration. In terms of the situation of COVID 19 That has been resolved, although it has reduced complaints about the epidemic. but still need to closely monitor Because many countries have opened their country to receive tourists. various departments still have to jointly have strict surveillance measures At the same time, people asked government agencies to have clear and strict measures to solve problems, including drug problems. that spread in many areas reach more youth Including the problem of crooks that change the form of various tactics make people believe Let the relevant agencies take action so that the problems of the people can be resolved.-Thai News Agency
Source: Thai News Agency