The Provincial Electricity Authority (PEA) received the ITA Awards 2023 honorary award, receiving 99.35 scores for virtue and transparency assessment in government agencies (ITA) "excellent pass", the highest in the group. state enterprise And received AA rating for 4 consecutive years from 8,303 government agencies nationwide that have been assessed. reflecting being a leading state enterprise Focus on providing excellent service to stakeholders Responding to customer needs people and personnel within the organization continuously
For PEA's success factors, resulting in the highest score in 2023, there are a total of 6 important factors, consisting of
Board of Provincial Electricity Authority / Governor of Provincial Electricity Authority set a clear policy It has a clear master plan/plans, is managed according to the principles of good governance, is open, transparent, verifiable, against all forms of corruption, and continuously monitors results.
Enhance corporate culture (TRUSTED) to drive effective and reliable PEA values to improve quality of life, economy and society. Including the cooperation of PEA employees at all levels.
meet the needs Thorough participation of all groups of stakeholders and efficient Especially dealing with the impact of various problems or crises that occur, such as the spread of COVID-19, etc.
bring technology to support customer service Raise the level of service and product development. innovation make it fast Streamline and reduce workflow
Take lessons from past assessment results by analyzing GAP issues/developing and improving the process. Determine KPIs with concrete integration through GRC throughout the organization.
6. Clear leadership communication and rapid digital communication keep up with events so that stakeholders are aware of the policy PEA directions and solutions
Source: Thai News Agency