BANGKOK, TDCX Thailand, an award-winning digital customer experience solutions provider for innovative technology and other blue-chip companies, today announced the launch of a leadership training program to upskill its customer experience professionals in the areas of critical thinking, problem-solving and agility. These are among the top skills that are needed by 2025 as identified in a report by the World Economic Forum¹.
The program is being launched as the pace of technology adoption accelerates in the wake of the pandemic and customer expectations for prompt and effective problem resolution increase.
Source: NAM News Network